10% Neukunden-Rabatt sichern - gültig für alle Produkte | Code: welcome
Which country does your brand come from? We are a German brand, but our founders lived in Asia for many years and developed the technologies that make our products so unique today. We have a bra to fit every woman in the world![TAB][TAB: How sustainable are you?]Sustainability is fundamentally important to us, and we take care to protect the environment in all areas of our company. We adhere to clean processes in production, increasingly use sustainable materials in our products, and even in our packaging, we consistently use recycled materials or materials that can be industrially composted.[TAB][TAB: How can I reach you?]The best way to contact our customer service is by email (hello@royal-lounge.eu), and we will respond as quickly as possible.
[TAB: What is so different about your products?]Our products are completely seamless, and all our underwires are softly padded. The back panel contains a highly elastic inner layer, which means we do not use side bands. Therefore, all our products are cozy, soft, and snug. There are guaranteed to be no pressure points on the body, and they feel like a loving hug![\TAB][TAB: What materials do you use?]Our main material is extra-soft nylon fiber combined with a percentage of elastane, which ensures a comfortable fit. The cups are made of foam, and in the future, we plan to increasingly use spacer-knit cups to offer a textile solution here as well. All our materials are high-quality, tested for skin compatibility, and meet the highest standards.[\TAB][TAB: Can the bras be machine washed?]This is generally possible, but like every other manufacturer, we recommend gentle hand washing on the care label on our products. With SOAK, we offer a first-class liquid soap that allows you to wash your laundry easily and thoroughly without the hassle of rinsing! [\TAB]
[TAB: Why should I create an account?]We hope you're enthusiastic about our brand and our products and would like to be informed about our new developments, new colors, and new campaigns. You can enter your preferred payment method, your billing and shipping address, your size (for quick pre-selection), and other personal information, which we will, of course, treat with the utmost confidentiality. You can also view your order history and the status of current orders here.[TAB][TAB: How can I create an account?]To create an account with us, simply click on the little man in the top right corner and select Login then enter your first and last name, your email address, and a password. You're now part of the #RoyalFamily!
Pro Tip: Alternatively, you can also choose to become part of the #RoyalFamily while shopping with us. To do this, simply check the box next to "Create a customer account" in step 1. [TAB][TAB: How can I reset my password?]Click on the little man in the top right corner of the menu bar and then click on Login. A form will appear where you can enter your email address in the "Reset password" field. After you click "Submit," we will immediately send you a new password that you can use to log in. Once you are logged in, you can then set a new password on the crown under "Update password." [TAB][TAB: How do I change my password?]To change your password, you must first log in to your account. If you have forgotten your password, you can request a new one as described above. After you have successfully logged in to your account, you will find a key-shaped symbol in the top left corner of the menu bar. If you click on it, a form will appear where you can enter your new password. To prevent input errors, please enter your new password a second time in the input field below to confirm it.[\TAB]
[TAB: What payment methods are available?]We accept all common payment methods: prepayment, PayPal, Klarna, credit card (VISA, MASTERCLASS, AMEX), Klarna, direct debit, and purchase on account.[\TAB][TAB: Will I be notified when payment is received?]Once your payment has been successfully received, you will immediately receive a payment confirmation by email. If this is not the case, please check that you have provided us with the correct email address. Also check your spam folder to see if our reply email has landed there. If you still have doubts, simply send us an email to hello@royal-lounge.eu[\TAB]
[TAB: How quickly do you deliver after payment?]On working days, we always try to pack and ship your items within 24 hours of receiving your order. Delivery within Germany takes 1-3 business days.[\TAB][TAB: Where is my package?]You have received a shipping confirmation by email, and you will also find your tracking number there. You can use this to easily see where your package is currently located here.[\TAB][TAB: How will my order be delivered?]Within Germany, we ship with the parcel service DPD.For deliveries abroad, we use the delivery services of DHL and DPD.[\TAB][TAB: Incorrect or damaged delivery, what should I do?]We are sorry that an error appears to have occurred. Please contact our customer service immediately at hello@royal-lounge.eu and we will correct our error immediately!
[TAB: How can I exchange the item?]We will be happy to send you a new color, a new size, or even a completely new style. Email us your new choice (hello@royal-lounge.eu), and we will send you a package along with the return delivery note for the product you wish to return. If you decide to keep both items, we reserve the right to charge your account for the second product.
[TAB: How do I return the item to you?]You can easily return items to us – without prior notification. A return label and return slip are included with your order. Please fill out the return slip and enclose it with the package so we can identify your return.
If you use our return label, we will automatically deduct a return shipping fee of €2.95 from your refund amount. Of course, you can also pay postage and send your package to us yourself.
Our return address is:
Performance Brands GmbHLauterbachstr. 5A84307 EggenfeldenGermany
If you have any questions or need assistance, please send us a short email to
hello@royal-lounge.eu
.[\TAB][TAB: What are the return deadlines?]You can return your order within 30 days if the items are in new, undamaged, and in their original packaging. Unfortunately, we cannot accept returns of worn, washed, or damaged items.[\TAB][TAB: Who covers the return shipping costs?]If you use the enclosed return label, we will automatically deduct a return shipping fee of €2.95 from your refund amount.
You can also return your package to us at your own expense using a shipping service of your choice. You are responsible for the shipping costs, even for returns from abroad.
[TAB: How quickly will I get my money back?]As soon as we receive the goods and have checked the quality of the goods, we will notify our accounting department, who will then immediately transfer your money back to you using the same method you originally paid. The entire process should take no longer than 3 business days.
